Long & McQuade Musical Instruments

Long & McQuade Musical Instruments Details

Long & McQuade Musical Instruments
2631 Alta Vista Dr
Ottawa, ON

(613) 521-5909

You must be logged in to add a photo


0/5 Horrible service. Went there 3 separate...
Dec 14, 2011 by
0 Replies
Horrible service. Went there 3 separate times to have my new guitar get its first free tune and each time their "tech" was away or going away so wait would be 4 weeks. Great...no back up?? Then, finally get it there. They say 2 weeks. I ask for a new set of strings since its been almost a year since purchase. I call 2.5 wks later and say "Just wanted to check where things are at with my electric guitar I brought in for a tune up and strings". He checks the computer and says "yes, it seems he's getting to it". So I ask, can you provide an estimate when it will be done? Response, : "soon", all in a nice tone...not meanly in anyway. I pause, a little taken aback with such a vague response. So I say, "can you tell me what you mean by soon?" He says "when he calls you". So I say, starting to get a little frustrated by the non-chalant attitude "Can you give me a straight answer? I was told 2 weeks and now its 2.5 weeks. Can you tell when I could expect it?" He responds...let's say "closer to three weeks". Like blood from a stone. Absolutely horrible....never, ever ever going back there again after that experience. Going to get my guitar and good bye...first and last experience with Long and CrapQuade. And to think that I was going to buy a Line 6 amp from there for my son. Absolutely NOT!! I am simply astonished that retail stores can get away with such attitude these days. Any future service is going to Domenic's Music here in West Ottawa. I brought my father's hand me down acoustic guitar there to have it restored, restrung etc for my son...they did a fantastic job of explaining everything...took the time to do so and all the while extremely friendly, extremely helpful...truly believe in "customer service", obviously unlike L&M.

4/5 Very friendly and helpful staff,...
Mar 28, 2011 by sam714
0 Replies
Very friendly and helpful staff, as well as a great collection of instruments, whereas most stores in Ottawa only sell guitars.

Write a Review

Review Long & McQuade Musical Instruments


Guest Review

You are submitting this review as a guest since you are not logged in

Featured Listings

Rhys Williams - Sales Representative Buying or selling a home is a big decision - you need an experienced...
Wine Station
Established in 1992, Wine Station has been catering to winemakers and home brewers for over a decade. We offer...
Allo Allo Wireless
Welcome to your Ottawa number one smart and cell phone clinic. This is right decision for you, your phone...


Please login to manage your notification settings for this listing


Please Vote!

AddressLong & McQuade Musical Instruments
2631 Alta Vista Dr
Ottawa, ON
Phone(613) 521-5909
Rating Pending more votes