WAS a customer for many years.... Until tonight. I called to order a single, simple pizza, although it's a game night and they are busy they are advertising to choose them on game nights with their promotions. First call I was on hold. Then I get this very impatient order person on the phone who made me feel terrible for asking a question about the promo pricing- thru his huffs and sighs.
Within 5 minutes my husband walked in with pizza already so I immediately called him back , was put on hold again. After 3 mins of hold I said I needed to cancel and i was told it was already made. I said that's impossible I only ordered 5 mins ago and was told to expect an hour wait. HE THEN HUNG UP ON ME.
I am furious. I called back and TRIED to explain the reason I had to cancel and Was being considerate - I asked him" WHY did he hang up on me?" I was told he was too busy. I then told him how upset I was since we have been loyal customers for over ten years . (cont.)
His reply? " I DON'T CARE- GO SOMEWHERE ELSE WERE TOO BUSY AND DON'T NEED YOU" !?!?!*
I was stunned , asked for the manager , he said HE WAS the manager.
I am in shock I was treated like this.
I am beyond furious and will make sure everyone knows about their 'service'
I have always prefered the taste of Willy's Pizza. However, as a vegetarian I expect that when I order a pizza with vegetables, that there will be no meat hidden in my pizza. Twice in the last couple months I have ordered pizza with specific vegetarian topping and have found meat in it. First was pepperoni and last night it was chicken. I do not eat meat for a reason, and I am completely disgusted by the fact that I have unknowingly swallowed meat twice now at the hand of Willy's pizza on Klondike Rd. We often order from this place and last night was the last time. Congratulations to Willy's for losing a family of regular customers